SureLock

Transparent Communication

You won’t be relying on hiding in the shadows to make this possible. With frequent communication during the implementation, your account holders will be aware of the change. We partner with your marketing team to offer emails, push notifications, texts, and OLB banner ads to ensure no one misses the change. And consumers love it. SureLock users receive 24/7 identity restoration assistance through TransUnion’s dedicated team, with 90% case resolution, a 30–60 day average resolution time, and CSAT scores above 9.

With constant communication and transparent messaging, they feel confident in remaining in an account with a fee to benefit from the value.

Add to every account.

Offer this value to every account holder to decrease fraud across your institution. Save your institution money and make your account holders feel more protected. From right within online banking, they can learn more about the value you’re providing and start seeing those benefits right away. If they aren’t interested in the value, they can opt out and avoid the fee without any extra effort.

Protection at their fingertips 

Your account holders can access all their protection services from online banking. Not only is it easier than remembering various accounts and passwords, but it also ensures they regularly review your new online banking features each time they receive a dark web alert or need to verify if something is a scam. Keeping them in your ecosystem is a win-win for you and your account holders. Don’t just take our word for it.